Frequently asked questions

How long does it take my order to process?


DELIVERY Music Videos: 7 - 10 days Business Commercials: 7 - 10 days Mixtape/Albums Covers: 2 - 4 Days Logos/Animation: 24 - 72 hours Mixing & Mastering: 2 - 4 Days Art/Portraits: 2 - 4 Days Trademark/Copyright Services: 2-5 Business Days Beats: Instant For all other services please see product/service description.




Custom Apparel & Merchandise Shipping


All items are handcrated and made to order exclusive designer garments Process Details Processing (Documents, Logos, Files, etc) - Times Vary dependent upon client Design X Setup: 1-3 Days Manufacturing: 2-10 Days Delivery/Shipping: 3-5 Business Days Clients should expect total shipping time 2-4 weeks.




What if I am unsatisfied with my order and/or service?


For any and all questions, comments, complaints, issues, refunds/disputes, or concerns please call or contact us via our contact forum.




Ad Campaign vs Brand Campaign??


An ad campaign is a social media marketing boost to an indvidual platform i.e Facebook, Youtube, Instagram, Twitter, & Others. This includes promotion and targeted audience marketing geared toward post engagement, customer reach, sales leads, website traffic, and other digital marketing aspects. A Brand campaign is an organized strategic Brand Plan customized to fit an individual brand, event, artist, item, or specifc product and is inclusive of an ad campaign, visual/branding content, monthly market analysis, business planning, and more perks. See Brand Campaign under services.




What is UM's Return Policy


All items or disputed services (not inclusive of UM Client Retainer Agreements and non-refundable items as displayed in item description(s)) must be returned within 7 days of service. NOTE: UM will honor any and all claims at which UM is at fault, however, many of our services are at the liberty of public opinion and are liable to extensive or non-void review dependent upon circumstance and arranged accomadations.




Who do I speak to regarding my Campaign?


Every company with a UM account will be assigned 1-2 brand representatives who will personally manage and ensure your brands success. Please see introductory email for UM Rep Contact information or call us.





 
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