Frequently asked questions
How long does it take my order to process?
Custom Apparel & Merchandise Shipping
All items are handcrated and made to order exclusive designer garments
What if I am unsatisfied with my order and/or service?
For any and all questions, comments, complaints, issues, refunds/disputes, or concerns please call or contact us via our contact forum.
Ad Campaign vs Brand Campaign??
An ad campaign is a social media marketing boost to an indvidual platform i.e Facebook, Youtube, Instagram, Twitter, & Others. This includes promotion and targeted audience marketing geared toward post engagement, customer reach, sales leads, website traffic, and other digital marketing aspects.
What is UM's Return Policy
All items or disputed services (not inclusive of UM Client Retainer Agreements and non-refundable items as displayed in item description(s)) must be returned within 7 days of service.
Who do I speak to regarding my Campaign?
Every company with a UM account will be assigned 1-2 brand representatives who will personally manage and ensure your brands success. Please see introductory email for UM Rep Contact information or call us.